Zscaler respects your privacy. This Privacy Statement informs you of our privacy practices and of the choices you can make about the way information about you, including from your online activity, in the Z-Community at community.zscaler.com is collected and how that information is used by Zscaler.
What information do we collect?
We collect information from you when you register on our site and gather data when you participate in the forum by reading, writing, and evaluating the content shared here.
When registering on our site, you will be asked to enter your email address (never shown publically), a username you create, a password, and optionally your name. You may, however, visit our site without registering. Your e-mail address will be verified by an email containing a unique link. If that link is visited, we know that you control the e-mail address.
When registered and posting, we record the IP address that the post originated from. We also may retain server logs which include the IP address of every request to our server.
How do we use your information?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience — your information helps us to better respond to your individual needs.
- To improve our site — we continually strive to improve our site offerings based on the information and feedback we receive from you.
- To improve customer service — your information helps us to more effectively respond to your customer service requests and support needs.
- To send periodic emails — The email address you provide may be used to send you information, notifications that you request about changes to topics or in response to your user name, respond to inquiries, and/or other requests or questions. We may also request your feedback.
- Comply with legal requirements and enforce our legal rights.
- Monitor, administer, secure and analyze use of the Website.
- Increase our Website functionality and user-friendliness.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
The security of your information is important to us. We use and require our hosting provider to see appropriate technical and organizational security measures to protect your information from misuse, unauthorized or unlawful access or disclosure, loss, alteration, damage or destruction. These measures include:
- Physical safeguards, with locked doors and file cabinets, controlled access to our facilities and secure destruction of media containing your information.
- Technology safeguards, like the use of anti-malware, encryption, monitoring of our systems and data centers, firewalls, and Secure Sockets Layer (“SSL”) software, to safeguard the confidentiality of our users’ information.
- Organizational safeguards, like training and awareness programs on security and privacy, to make sure employees understand the importance and means by which they must protect personal information. Our organization privacy policies and standards also guide our handling of your information.
What is our data retention policy?
We will make a good faith effort to:
- Retain server logs containing the IP address of all requests to this server no more than a rolling 90 days.
- Retain the IP address associated with a registered user and related posts no more than 5 years after the last visit.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow in your browser setting). These cookies enable the site to recognize your browser and, if you have a registered account, associate it with your registered account.
You can choose to reject or turn off cookies through your browser settings. If you do not accept cookies, however, you may not be able to use all the functionalities of our Website.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside (non-affiliated) parties your personally identifiable information. This does not include trusted third parties who assist us in operating our site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Zscaler is a global company, with affiliates in many countries. To conduct our business on this site, your information will be transferred to Zscaler in the United States, or to affiliates of Zscaler, which may be outside of the United States. Transfers will occur in compliance with applicable requirements. If you are in the European Union and your information is transferred to a country not approved by the EU Commission as providing adequate protection for the rights and freedoms of data subjects, your information will be protected using data transfer agreements based on the EU Standard Contractual Clauses or another approved data transfer mechanism.
We may employ third party companies and individuals to provide services associated with the Website, to perform site-related services (e.g., without limitation, maintenance services, database management, web analytics, and improvement of the site’s features), to analyze use of our site or to conduct marketing activities on our behalf (e.g., email management firms and internet advertising platforms, etc.). We do not allow service providers to share your information with others without our authorization, or to use it for their own purposes.
We may disclose personal information to any law enforcement agency or governmental agency in response to:
- A subpoena, warrant or other process issued by a court of competent jurisdiction;
- A legal process having the same consequence as a court-issued request for information, in that by refusing to provide such information, we would violate the law, and we or our officers, executives or employees would be subject to liability for failing to honor such legal process;
- Where such disclosure is necessary for us to enforce our legal rights pursuant to the laws of the jurisdiction from which such information was gathered; or
- Where such disclosure is necessary to prevent or lessen a serious and imminent threat of bodily harm to the data subject.
Third party links
Our Website contains links to other websites owned or operated by other companies. If you choose to visit any linked websites, we encourage you to review their privacy statements carefully, as they may differ from ours. We do not exercise control over third party websites and we are not responsible for their content or privacy practices. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from you.
Our websites may also link to co-branded websites that are maintained by Zscaler and one or more of our business partners. We encourage you to read the privacy statements on any co-branded site to which you link for information on the privacy practices of that site.
Children’s Online Privacy Protection Act Compliance
Our site, products and services are not directed to people who are under 13 years old and we do not knowingly collect personal information from them. This server is in the USA, and if you are under the age of 13, per the requirements of COPPA (Children’s Online Privacy Protection Act), do not use this site.
Information from third parties
We may aggregate your information with information collected from other website visitors, to generate statistics, and analyze and understand how visitors use our Website.
Zscaler may sell, transfer or otherwise share some or all its assets, through a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy. In such events, customer information is usually one of the business assets transferred. If we are acquired, a substantial portion of our assets is sold, or experience some other change in control, your information may be part of the assets acquired by or transferred to a third party.
This document is licensed under Creative Commons CC-BY-SA. The original document was included as part of the Civilized Discourse Construction Kit, and was last updated May 31, 2013.