how was ZCC deployed? Did you set MSI options like “CLOUDNAME” and/or “USERDOMAIN” and/or “UNAME”? Basically if you install ZCC from scratch without any of these options you can freely select credentials. At least we did this some time ago with some freelancers. I am unsure right now if there is a feature to force user-credentials after initial connect for subsequent logins.
We have to login manually we don’t force to varify credential.
Simply using user ID and password.
What i suspect when we login first time in ZCC its capture the login log in logon UI zsaler folder and after that wen we are trying then its showing wrong password for business credential as 1 st credential is stored in logon UI folder.
Correct me if im wrong?