Alternatives for remote support of laptops that are ZPA compatible?

Hi there,

Without IP addresses on the internal trusted network for RDP connectivity or support for SCCM remote access, are there any remote support tools suitable for end user support that are compatible for zscaler. ie. something that polls server side for support requests and then connects desktop support onto a laptop

We use Bomgar now BeyondTrust successfully - https://www.beyondtrust.com/

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Hi Matthew. This is a common query with ZPA deployments, especially when the users are permanently outside the corporate network.

There’s a number of elegant solutions to cater for your RDP requirement. If you’re using InTune to manage your desktop fleet, there’s a great plugin for TeamViewer that ties in InTune. More info on that here:

Of course, you could use Teamviewer on its own, but this plugin ties in nicely with InTune.

If your using Workspace ONE, they have a feature called Assist which again provides that nice MDM integration. More on that here: https://www.air-watch.com/capabilities/workspaceone-assist/

I have not evaluated all options out there, There’s bounds to be numerous others.

Nelson

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We use GoToAssist and Teams

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Hi Gordon, do you have on-premises Bomgar appliance or you are using cloud-based (SaaS)?

We use the cloud-based service. No on-premise.