Authentication problems with OneDrive

[daniele (daniele bongiovanni)]

Hi everyone,
I woud like to ask you if you have ever encountered any problems regarding authentication with OneDrive.

I have verified that the Microsoft-Recommended One Click Office 365 Configuration feature is enabled.
The problem is reported by some users and fortunately not by all, do you have any suggestions?

Thanks in advance.

Regards

[Blakeban (Blake)]

Hi,
Where you able to find the root cause/solution for this? We are experience a similar issue with some users having authentication issues with OneDrive.

Thank you

[manuel (Manuel Bock)]

Hello Daniele, hello Blake,

hm, I think before anybody can assist you here more information is needed:

• Do your users have ZCC installed?
• Does this happen for all or only specfic scenarios? (GRE, IPsec, ZCC)
• Are your affected users at different locations e.g. homeoffices?
• If ZCC: Do all users have the same app/fwd-profile/pac-file configured?
• What Tunnel Type you are using?

From my experience with Zscaler I think the keyword here is “some users”…

BR
Manuel

[chsmith (Christopher Smith)]

Also what is being seen for the error / issue?

[bongio74 (daniele)]

Hi,
we have identified this exclusion in the pac file that is generating the problem:

if (shExpMatch(host, "(*.login.microsoftonline.com|login.microsoftonline.com|*.login.live.com|login.live.com|*.login.windows.net|login.windows.net)"))
return "DIRECT";

For now it’s a work round, but we must look for another solution.