Critical Alerts received in Email is not shown on UI

Hello team,

My customer receives alert from Zscaler for possible malware. These alerts do not indicate

  1. Action taken ( as if blocked… etc )
  2. How do we correspond this Event ID alert to Malware data on Dash board, I do not see any record of this Dashboard or web logs.

alerts@zscaler.com alerts@zscaler.com
Fri, Nov 1, 3:00 PM (3 days ago)
to XXXX

You are viewing an attached message. Zscaler Mail can’t verify the authenticity of attached messages.
CAUTION: This email originated from outside the organization.

Event Name: BA Malware
Frequency: 6015 in 1 hour
Severity: Critical
Who: Entire Organization
When: Fri Nov 1 22:00:05 2019 GMT
Company Name: Kimberly-Clark Corporation