Diligent Boards via ZIA?

Hey guys, we use a SaaS application called Diligent Boards. The Windows app which can be downloaded via Microsoft Store is taking up to 10 minutes to complete sign in process. We have tried with SSL Bypass with a dedicated URL Category (adding all the URLs and IPs provided by the vendor and some that were seeing in data captures) and ZScaler Support tried with pac file, still no joy. Anyone else using Diligent Boards and ZScaler with a good recommendation on what could be causing this? Much appreciated!

Hi Team,

Did anyone found a workaround for this issue ?