DocuSign send an envelope from a template

(Alex) #1

Just wondering if other users have a strange issue with DocuSign and ZScaler when using a template to send an envelope, ZScaler blocks a file type xkr (web trace shows this type blocked) even though there is no definition of this file type on the ZScaler at all. Tried to use “undetected” file type to make it work. Still have the same issue. The other functions of DocuSign seems to be working.

(Alex) #3

Actually this was resolved by the support.
The required file which needs to be allowed was “Flash Video (flv)”.
After the file type was allowed, the DocuSign dialog started to work with no issues. Besides that DocuSign need to be allowed as a cloud app.