Our local government agency is using an Internet Security application from zScaler.
Whenever I try to download a ZIP file from a cloud service we use for Forms/ Workflow applications, my ZIP file gets hung up in the “We’re checking this file for a potential security risk” purgatory. These ZIP files normally contain 2-6 files often PDF or Word Docs.
The message says displays that the process should take no longer than 10 minutes. But I routinely wait several hours after which some files can be downloaded and others are never downloadable.
Is this normal? Why would it take HOURS instead of seconds or minutes to scan?
What happens to the files that are never downloaded? Do they have problems?
(We’re developing a new application right now and the files we’re working with are “known” ZIPs containing 4 PDF files).
Is there anything that can be done to make the process succeed more often?