Endpoint Error- FW/AV

Hello ,
My users are getting Endpoint Error- FW/AV
What could be the issue?

Root cause could be your local firewall or antivirus not allowing proper communication.

Refer to those articles:
https://help.zscaler.com/z-app/zscaler-app-processes-whitelist

and ensure needed destination IP ranges are granted on your local firewall.

You can also refer to this previous post:
Zapp ends in Endpoint FW/AV error - Client Connector - Zenith (zscaler.com)

1 Like

Thanks!!whitelisting all the processes for Windows in our endpoint device resolved the issue.