GlobalProtect vpn keeps disconnecting when zscalers is enabled

We recently rolled out the zscalers app and a few people have complained that they their vpn access disconnects multiple times when the app is enabled. THis also happens to me at a specific time everyday. I’ve turned off zscalers and it hasnt happened. Please advise.

Hello,
The behavior you are describing could be related to a few things. How is your VPN client connecting the tunnel (full vs split tunnel). Also, how is Zscaler App deployed? Does Zscaler App use tunnel with local proxy, tunnel mode 1.0 or tunnel mode 2.0? One additional item would be to make sure that all your VPN gateways are indeed bypassed in the Zscaler App profile.
I recommend that you open a support ticket and include an export of your Zscaler app logs, the precise time the connection dropped, username, and the information mentioned above.
Thanks, Keith

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Thank you. I will submit a ticket.

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