We had a number of users with the Zscaler App installed reporting delays while using Google’s Hangouts, which now includes chat and video. We were able to resolve the problem by exempting .chat.google[.]com from SSL Inspection; users were able to instantly regain full functionality. Our concern lies then with the exemption of Google Chats no longer being inspected for DLP.
Has anyone else come across this? Is there something in Zscaler that would could configure to no have to bypass entirely in order for Hangouts to work instantaneously? Thanks!