In Egypt All user Zscaler Traffic automatically bypassed

We are trying to send some traffic via Zscaler and the rest of the internet traffic directly, but unfortunately, it works in the Office network But when connected to the outside office network it did work at all.
Only Egypt location
Initially, it was :
Using Tunnel 1.0
Version 4.1.0
All Egypt User
Only Off-trusted network has the issue
Upgrade to Tunnel 2.0