Internal error please contact administrator. [3100]

Dears,
I am getting an error on Client Connector saying “Internal error please contact administrator-[3100]”
I’ve done several things, but no success … here what i have done already.

  1. Downgrade the latest version from 3.6.1.17 to 3.4.1.4 ( no success)
  2. I checked the community and says to install recent version Internal error please contact administrator. [3100] zscaler (no success)
  3. I cleaned up Zscaler register entries and reinstalled latest version ( no success)
  4. I checked the logs, and gives a message that something is wrong, but not conclusive (please, see log file attached)

May someone help please? Thank you!

Hi Miguel,
I do not see any logs attached. I would recommend to open a support case so they can investigate the logs and see what is causing the issue. One thing you can check is to point your browser to gateway.[cloudname].net and try to web browse and see if the authentication works via the web browser

Thank you and I opened a ticket already. Looks like, ZS cloud has registration of the device from a previous PoV performed with a customer. Thank you and appreciated your support!