MACs not populating the Service status field in the ZCC portal under Enrolled devices

Team I’m looking into an issue with MACs not populating the Service status field in the ZCC portal under Enrolled devices. See below the MAC screenshot shows ZIA enabled status as “Not Applicable” but the Windows device shows the ZIA Enabled as “True”… Is this a bug or not implemented for MACs yet?
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Guys, I thought we had and SLA for these questions on Communities. Does no one have any idea?