Mobile admin device csv export


(Adam Thompson) #1

Hello, quick mobile admin question.

When downloading registered devices from the mobile admin portal (csv export) I noticed there is a “Registration State” column. Is there a help document I can send to a customer that describes the different states and their definition? For example, does “outdated” mean manual intervention is needed or does the device simply need to register to the cloud again.


(Scott Bullock) #2

Not sure on a doc, but Outdated means the App Profile fo the device has been updated, and the device listed doe not have the current App Profile.

Will self remedy next time device-app connects to the Mobile Admin. May also be indiction the device is offline, dead or replaced.


(David Creedy) #3

There is an article to explain the device states here:
https://help.zscaler.com/z-app/about-enrolled-devices#subc-view-list

This should explain the different states