Redundancy for NSS appliance


#1

We have the license for NSS server, but ZScaler can provide a single vm only. We need 2 NSSs appliances for primary and secondary datacenters. Could ZScaler provide the second vmware appliance for the redundancy? The configuration would be the same on the primary and secondary appliances.
Thanks,


#2

Hi Alex, please contact Zscaler support. Your are eligible for 2 NSS VMs with an NSS subscription.


#3

As per submitted ticket 503625 we are only licensed for 1 NSS server. Could you please advise?
Thanks,


#4

Yes, I will work with support.


#5

From the support notes looks like The issue is with provisioning NSS.

Does this mean that ZIA business bundle allows only 1 NSS vm?


#6

If your company has subscribed to Business Suite you need to first subscribe to NSS as an add-on (per-user subscription fee & the fixed management SKU - Live or 1-hour recovery). If you have Business Bundle, then the NSS per user subscription is included in the bundle and you get 2 NSS VMs in Live Mode. Are you subscribed to Business Bundle or Business Suite?


#7

I think we have business bundle. At the time of the purchase Business suite was not available.