Refinitiv Eikon application not working

We have one user who is using Refinitiv Eikon application. The end-user is able to login to the application successfully but unable to fetch real-time data from the application.

SSL Inspection issue?

Nope… We have tried that. There is no issue while accessing the application and logging into the application. The issue is that the application is not getting real time data.

Hey… Some magic happened and the issue got resolved. Now need to check what exactly has happened which stopped and started working again.

Thanks again guys…