A question for the community:
We’ve recently experienced some performance problems caused by high-CPU utilization on the cloud ZEN’s. Zscaler have been quick to respond to our tickets but have sometimes taken hours or days to confirm they have an issue. The recent and on-going high-CPU issues in Seattle which is not being reported on the Trust portal.
I can understand there is a balance between reporting problems immediately and causing panic, and taking time to diagnose and identify issues before formally announcing issues.
I feel that Zscaler can sometimes (most of the time?) take too long to announce they may have a problem or have a problem. I would much rather know early on that they are investigating a problem and it be false positive than find they have a problem and be told too late.
In the trading environment additional network latency can make ten’s or hundred’s of thousand of dollars difference.
I’m interested in other customers comments on this. Would you like to get much earlier visibility of potential cloud ZEN performance issues?