Specific IP getting blocked by Cloudflare websites

Hello,
Our workstations use the zApp for routing to port 80 / 443 addresses.

Most of our traffic gets assigned IP addresses from the San Francisco IV range.
One specific IP address (104.129.192.64) shows up on numerous SPAM and Bot tracking lists. So our users who get the specific IP address are getting challenged by Cloudflare protected websites.

This includes our “intranet” website.

Is there any way to exclude that specific IP address from being assigned to our users? Is there a configuration setting that can be applied on the client?

Thanks,
Tomas

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