TechSmith Camtasia Issue

I am still researching the logs, but so far, nothing is being blocked for this user that uses Camtasia.
Symptoms:
Very slow if ZIA is on.
Sometimes not even opens.

I asked the user to upgrade his version, but even after that, it still not working while using zscaler.

I am curious how Zscaler would affect this app. Are they streaming the video feed somewhere? Or recording live to cloud storage?

What I can see is a lot of SSL inspection regarding the app itself.
The user is modifying videos and sending to the cloud after it is done.

Maybe exclude the URL *.techsmith.com if you haven’t already?

I did that already. It didn’t work. Have to investigate other web addresses to see if there are more domains that are part of this app.
Thanks for this dialogue.