Tracerout from ZScaler to customer IP address


(Alex) #1

Is there an option from ZScaler GUI to run a trace route from ZScaler datacenter to a public IP address of customer to identify if there are any delays on th return path.
This would be helpful for troubleshooting.
Thanks,


(Jones Leung) #2

Hi ALEX,

We don’t support it. But through support ticket our team can do it from the backend.

Best Regards,

Jones Leung

SE Manager, Greater China
Zscaler


(Alex) #3

Could this be submitted as an FRE?


(Jones Leung) #4

Yes Alex. Please open a support ticket and our support engineer can help to file it for you.

Best Regards,

Jones Leung

SE Manager, Greater China
Zscaler


(Scott Bullock) #6

Hi Alex,
We have ER-2586 to cover this use case. As per some earlier note’s we can add you please request this (and any other FRE/ER’s) via a support ticket and/or your account team, this will help us attribute and process correctly.

In the mean time this thread has been added to the ER.

Many thanks,
Scott-


(Mark Harris) #7

In the meantime, it may be simpler to use a workstation exempted from the tunnel, install ZApp, and use ZAnalyzer.