I wanted to run tests using Tunnel 2.0 on our instance we have access to as Zscaler partners.
As I could not see the tunnel version selector in the forwarding profile, I opened a case with TAC.
TAC told me the Tunnel 2.0 is not provisioned on the instance, and that I should open a new case asking to have Tunnel 2.0 provisioned, which I did.
The interesting part is that I have discovered that a Zscaler Sales Engineer has to fill in some Google Form in order for TAC to approve provisioning Tunnel 2.0 on our instance.
I hate to waste the time of our local Zscaler SE, and while I have already emailed him about this need, I wonder now what is the rationale behind the need to have a Zscaler SE being involved with such a request, especially since we are an official Zscaler partner, and I have received both ZCCP-PA and ZCCP-IA certification, if that would be the issue.
Why isn’t Tunnel 2.0 available by default?
Inquiring minds want to know…
Have a great weekend!