User not subscribed to service when using a subdomain

Hi, we want connect users from a new subdomain to ZPA.
Is there a specific configuration to recognize these users ?

I’ve tried to connect and i got the error message “user not subscribed to service”

Thanks!

Hello Meriem,

The login domain needs to be provisioned in the zscaler systems and will need to be associated to the IDP used for authentication purposes. You will need to open a Support case to request the additional domain.

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