Does anyone know what service the client connector is using to determine the geolocation of public IP addresses? We’ve had a dozen users with Xfinity/Comcast in California connect to the CEN’s in Denver, Colorado. Support was able to perform a geo override for some of these users.
based on this article: Troubleshooting Users' Traffic not Going to the Nearest ZIA Public Service Edge | Zscaler the MaxMind database is used.
also check this link:
Just make sure that you use a correct IP as srcip= parameter.
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