I’m an IT Admin for a business that uses Zscaler. We have Enforce SafeSearch Enabled and it is intentionally causing YouTube to be forced into restricted mode. An employee requested a business related video be unblocked. We don’t require Youtube to be in restricted mode. My question is what is the best way to allow Youtube unrestricted while leaving Enforce SafeSearch enabled? I was exploring the possibility of a user defined URL Category and a URL filtering rule. So far that does not seem to be working. Please let me know if there is a better way to perform this functionality.
You can’t, it’s part of how Google reacts to when the browser is in safe search mode. All zia is doing is changing the traffic so that the browser believes safe search is enforced.
safesearch requires SSL inspection to work. If you create a SSL policy rule to disable inspection for this user and cloud app youtube, it should allow him to turn off restricted mode.