I am just writing here, to tell you hat this bot Zac (or whatever it is named) from admin ticketing portal is one of the most annoying and useless thing that I ever seen in my life. I think this is even worse than Clippy from MS Office. How did anybody thing that it will help or speed anything, since “Create case” is removed and you need to chat with that “thing” first???!!!
I really hope that this abomination will be removed soon, or at least will be optional, as every time I log to there now and have to create ticket, it makes me sick!