We’ve had this issue across multiple versions of ZCC for over a year now, across our entire fleet of laptops, and am finally getting around to trying to tackle the cause.
When a laptop moves between networks, or between wired and wifi, or sometimes when coming out of sleep mode, the taskbar zscaler icon will show a red X, however when you open up the UI, everything shows connected and both ZPA/ZIA are functional. But the UI itself is frozen and does not update. Killing the zsatray.exe process fixes the issue, but it inevitably re-occurs. It really only causes an issue when a user needs to re-authenticate, as they can’t click it, but it is annoying and creates helpdesk tickets from users concerned about the red X. We use tunnel 1.0 and 4.0.7 CC x64 along with tunnel with local proxy. Any ideas?