Zpa connector not starting

Hi all,

Trying to deploy my first connector on vmware.

The connector child process is not starting with the below errors, any ideas anyone?

Thanks

Apr 01 10:24:34 zpa-connector zpa-connector-child[2003]: zpa-connector-child: starting, version 19.102.2
Apr 01 10:24:34 zpa-connector zpa-connector-child[2003]: SSL version: OpenSSL 1.0.2o-fips 27 Mar 2018
Apr 01 10:24:34 zpa-connector zpa-connector-child[2003]: Libevent version: 2.1.8-stable
Apr 01 10:24:34 zpa-connector zpa-connector-child[2003]: Connector version: 19.102.2
Apr 01 10:24:34 zpa-connector zpa-connector-child[2003]: Checking Enrollment
Apr 01 10:24:34 zpa-connector zpa-connector-child[2003]: Cannot decrypt data from instance_id.crypt
Apr 01 10:24:34 zpa-connector zpa-connector-child[2003]: Cannot get instance id
Apr 01 10:24:36 zpa-connector zpa-connector[1935]: zscaler-update: zpa-connector-child exited too fast, was running for 2 seconds
Apr 01 10:24:36 zpa-connector zpa-connector[1935]: zscaler-update: zpa-connector-child failed too many times in a row- reverting to default software
Apr 01 10:24:36 zpa-connector zpa-connector[1935]: zscaler-update: zpa-connector-child Default software failing; waiting 12 hours for smoke to clear

Try removing provisioning key and add it again .
Use
Sudo rm /opt/zscaler/var/*

Then create new provisioning key file and copy paste new key

sudo touch /opt/zscaler/var/provision_key

sudo chmod 644 /opt/zscaler/var/provision_key

sudo vi /opt/zscaler/var/provision_key

This usually happens when connector is not able to read provisioning key

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Sossie, the logs seem to indicate an issue with reading the provisioning key. The steps outlined by Ramesh, are also available here - https://help.zscaler.com/zpa/managing-deployed-connectors#ReplaceProvisioningKey

1 Like