Looking for advice of creating a RACI. Essentially a description of what the customer is responsible for and what Zscaler is responsible for. Also want to use it to define what a Managed Service Provide will pick up on behalf of the customer as their responsibilities. Helps by making crystal clear who is responsible for what and who is able to perform what actions and changes. Not sure if this is the best topic to ask the question as it is more architecture and business process related than a narrow technical topic.