Zscaler APP shows 0bytes in and out and user not able to access internet

Zscaler APP shows 0bytes in and out and user not able to access internet.

Hi @jitudas, do you have a support ticket open?

I opened it today, But we are facing this issue in couple of systems from past few months, Mostly this issue got resolved if we format the machine. However formatting should not be the resolution.
case - 756751

Hi,

We will be reviewing your ticket with engineering today. We should continue working on the issue on the ticket.

Regards

David

any update on this??