ZSCALER CLIENT CONNECTOR no display

Zscaler client connector no display even after reinstallation, restart PC clear cache in IE.

Hi Jeffrey,

Kindly share a little more information:

  1. What version of ZCC are you running ?
  2. This happening on 1 device or several ?
  3. This happening post MS patching ?
  4. Have you spotted anything in ZCC logs ?

G

What version of ZCC are you running ? - Zscaler-windows-installer-3.1.0.117
This happening on 1 device or several ? - we only experienced it by 1 user as of now
This happening post MS patching ? for our observation, YES
Have you spotted anything in ZCC logs ? can you teach me where can I view ZCC logs?

  1. Very old version, any reason for staying on such an old version ?
  2. single device is good.
    3.Test the WMI using this basic PS query, "Get-WmiObject -Class Win32_OperatingSystem | Format-List -Property * "
    4.All ZCC logs can be found under C:\ProgramData\Zscaler , order by date and start reviewing

Good luck
G

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