We’re trying to update Zscaler devices but for some machines, it isn’t happening. We observed that the Zscaler client connector is last seen active is pretty recent ( today) whereas the Zscaler Last Configuration Download Time happened days before.
Supposedly, every 2 hours, Zscaler Client Connector checks for software updates.
So, my questions:
1- Do you know why the ZCC isn’t getting updated?
2- How can we know why without bothering the users?
3- Is there any specific conditions to be met so that the ZCC can be updated successfully?