ZScaler Packet Capture npcap Network Traffic

Does ZScaler’s packet capture w/npcap alter the flow of network traffic to/from your system?

The reason why I ask is because our company is running into issues where Office365 is unable to reach the licensing server to reactivate the client and when starting packet capture with ZScaler the license goes through and Office activates itself (Office only looks for activation every 30 days), so this issue is being difficult to troubleshoot because our troubleshooting/investigation steps are resolving the issue and after 30 days the issue returns because packet capture isn’t continuously running.

Ps. This is only affecting Office products. Every other application/network path seems to be running fine. I would greatly appreciate any answers on this one.