We recently deployed Zscaler to our work iPhones, and we want to allow access to WhatsApp for some users, while this has gone on successfully, the issue however is that even the users allowed to use WhatsApp in their iPhones are not able to upload and download images, the only messages going through are text messages. I have on my own done some research and based on information found on the Zscaler community, I added the following URLs to the URL category created and used to create a policy that allow WhatsApp but this does not seem to solve the problem. I will need help to get around this please.
Have you had a chance to review this post? It’s got a bit granular in it’s walkthrough. Possibly looking to create a Custom URL Category for each type of media, might give you better controls per group.