Zscaler Root certificate related

Recently I faced an issue with Zscaler intermediate root certificate which has very short validity unfortunately ThousandEyes ENT Agents which are installed on Linux Redhat server were unable to retrieve those intermediate certs automatically when installed root cert from open ssl.
I had to import root cert from user machine to fix that.

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I just want to make sure that this topic was specific to the Solutions Demo Center and not a production or Sandbox environment!