Zscaler will not log off or uninstall with password

I work at a remote site when I am done working Zscaler will not let me log off or uninstall eventhough I have a password. My work around has been to reinstall Zscaler (without uninstalling). It works but is time consuming. Are there any setting I need to change. I am not the administrator.

Help me to understand your requirements a little more, you need to disable ‘Internet Security’ to perform some troubleshooting at the remote site ?

If so then yes you’ll need to contact your ZIA admin for assistance.


Your zscaler Admin will have the access to mobile portal, under enrolled devices you can get your one time password agaist each user.