I come across an issue where the user has just joined the company.
Initially he login zscaler using email@example.com.
The next day he requested to change his username to firstname.lastname@example.org due to misspelling.
Now, when I checked on the user ZCC, its showing email@example.com as the login ID. ZIA works, but not ZPA. I took at look at the Zscaler Mobile Portal and noticed 2 entries with the same machine hostname. The only difference is the ‘Last Seen Connected to ZIA’ date.
Now, what is the best method to solve this? Should the earlier device entry be removed? Should I just logout from the ZCC and re-login?