We have issues with DLP-engine once enabled it causes timeouts for Gmail even though Gmail is excluded from DLP dictionaries like HIPAA and profanity language. After disabling all DLP rules GMail time-out goes away. I’m wondering if other ZScaler ZIA customers have similar experience. Thanks,
It’s possible there’s some new hosts we need to add to the Gmail application, most likely we’ll need some browser traces to identify the problem connection. Have you opened a case on this? Our support team will be able to advise on how to capture the needed diagnostics and apply any needed fixes (ether in service or configuration guidance).