New customer here and I’m surprised and disappointed that the ZIA portal does not offer native MFA that can be enabled for administrator accounts. Every other solution in my entire security stack offers native MFA (auth app and/or SMS).
Even Zscaler’s Community forum offers MFA but your ZIA portal does not.
Consider the fact that ZIA is a premier security solution that is a ripe target for threat actors. The impact of admin credential compromise for the externally accessible SaaS portal would be catastrophic for any customer.