How to read ZCC logs

Hi Dear,

Could someone help me to understand how to read ZCC logs for some specific error. There are multiple file in ZCC logs so i am bit confused from where to start and which file is related to which type of error.

Thanks in Advanced!!

Best Regards,
Pardeep Rawat

Hi Pardeep,
The primary log to look at is the one containing “tunnel” in the name with the latest modification time. This is where the majority of your application access issues can be traced.

My recommendation to you is, as you’re beginning your journey in troubleshooting on your own, when you open Support cases, ask the engineers to work with you on Zoom so that you can see what they are looking at and they can explain what things mean.

Hope this helps!

Dan

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