OSX No Internet When ZScaler Connector Deployed

So we have an interesting issue.

When we deploy a OSX device with the latest 3.6.0.X connector, on various laptops they loose connectivity to the internet. If they exit the connector it runs properly.

What we have done:

  • Confirmed exemptions within our AV product
  • IPV6 disabled
  • Routed profile for the forwarding connector
  • Zscaler certificate trusted in System keychain

What is odd, is sometimes it just starts working, but most of the time its a hard stop.

If they authenticate with ZPA and ZIA, then ZDX will not connect.

If ZIA is connected no traffic appears within the ZIA portal.

If all is turned off internet still does not load.

Anyway very strange!