Remote User Management - UNC - MMC - End User on ZPA


We are running into an issue for our support team to manage end users who are working from home. Our remote users are using ZPA, but now our IT Support team have lost the ability to do things like “Computer Management” or to UNC directly to the C$ drive to get logs etc… Basically troubleshooting tasks that we don’t want to bother the user for.

Is there a way to do this if the user is enabled on ZPA? are there any recommended tools that will allow for this sort of administration.

Thank you

would be interesting for me too!