ServiceNow Deployment Guide

This Deployment Guide is written for deployment of Zscaler Security, Visibility, and Integration features with ServiceNow.

It is a comprehensive guide that walks through the configuration of the Zscaler Internet Access features, Zscaler Digital Experience, and the Zscaler Cloud Service Posture Management integration features in use with ServiceNow. The document will walk you through securing your ServiceNow tenant from Malware and Data Loss, configuring the Zscaler Digital Experience (ZDX) to simplify operations, troubleshooting, provide visibility, of user experience awareness to your users of the ServiceNow SaaS service. It also includes integration with Zscaler Cloud Posture Management that helps operationalize the security and compliance incidents found by ZCSPM by automatically opening incidents, problems, or problem tasks, in your ServiceNow tenant operationalizing the workflow.

At a high level the topics of the document:


  • ServiceNow Browser Isolation
  • ServiceNow SaaS Tenant in Zscaler
  • Zscaler Tenant in ServiceNow
  • SaaS DLP Policy
  • SaaS Malware Policy
  • Start the Scan Policy for the SaaS service
  • Cloud Application Control

Zscaler Digital Exchange (ZDX)

  • ZDX Overview
  • Configuring ZDX and the Probes for Salesforce
  • Using ZDX to Monitor the Application
  • Using ZDX to Monitor the User Experience

Zscaler Cloud Service Posture Management (ZCSPM)

  • Configuring ServiceNow Incident Creation in the ZCSPM

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ServiceNow Deployment Guide