Why is ZPA service status showing "Disabled"

Hi all,

We have ZIA working, we are trialling ZPA, I have enabled it for a group of users and the ZPA icon has appeared in the ZAPP, but the service status shows as “Disabled”, it updates on and off trusted network as I move between networks etc, but I can’t work out why the service is disabled.

Have restarted the app etc. What can I check to get the service enabled for ZPA?

Hello Sossie,

Can you please submit ZApp logs for the affected users in a Support case, so that we can investigate the underlying issue?