Windows quick assist blocked by Zscaler

Hi,

We are deploying Zscaler in our company, and we just noticed that the Windows quick assist doesn’t work with ZIA enabled. There is no URL to authorise as it is a host-to-host application.

What can I do to authorise this application ?

Thank’s in advance for your help.

Best resgards,

Hi,

As per microsoft article: https://docs.microsoft.com/fr-fr/microsoft-365/managed-desktop/get-ready/network?view=o365-worldwide

Here are the URLs to allow:

Quick Assist

remoteassistance.support.services.microsoft.com
relay.support.services.microsoft.com
channelwebsdks.azureedge.net
web.vortex.data.microsoft.com
gateway.channelservices.microsoft.com
*.lync.com

Thank you for your fast answer.

Regards

Hi Charles,

I have whitelisted and exempted those URL’s from SSL inspection but Quick Assist still doesn’t work.

There is anything I can do for that ?

Regards,
Louey