Zapp with Citrix VPN


(Ramesh M) #1

Hi Team,
One of our customer using Cirtix VPN client. When they connect the VPN client and ZAPP, the ZAPP is not recognizing the network as VPN trusted network.

Is there any criteria / keyword required to be available in the VPN adapter ?
Share your experience. and suggestions.

Regards / Ramesh M


(Scott Bullock) #2

Citrix is not in the list of Adapter types we look for to detect VPN Trusted, Citrix will only trigger Trusted Network when it’s up. VPN Trusted all needs it to be a full-tunnel.

You need to engineer around this. So far I’ve found TWLP to be the best method to work with Citrix full-tunnel.


(Ramesh M) #3

Hi,

Thanks for your quick update. Let me configure this and come back to you.

Regards /Ramesh M


(Ramesh M) #4

Hi,

In the meantime , how can I request zscaler team to add the Citrix into the list to detect the VPN trust. ?
There will be lot of modifications required customer end to change the tunnel with local proxy.

Regards / Ramesh M


(Scott Bullock) #5

Hi Ramesh,

I’m speaking from my personal experience, please don’t treat as strong reccomendation or direction, best work with our support organising who will be able to deep dive on this.

With regard to adding Citrix as a detectable client, please DM the customers name and I will add the ER.

Cheers,

Scott-


(Ramesh M) #7

Thanks for update , I will reopen the ER through TAM.