Zscaler cannot be started when connected by RDP

I’m connected by RDP to a desktop PC running Windows 10 Version 1909.
When I try to start "C:\Program Files (x86)\Zscaler\ZSATray\ZSATray.exe" the application closes immediately and the log file shows the error code ERR RPC exception code: 1722.

Is it possible to run the current zscaler version in a RDP session?
Running zscaler on this machine in a local session (no RDP) works fine.
Previous zscaler versions could be used while connected by RDP.


2021-08-25 08:27:34.875058(+0200)[14240:18672] INF [LogMon] Log tag
2021-08-25 08:27:34.875058(+0200)[14240:1824] INF Timezone: W. Europe Daylight Time, Offset: 7200, Standard Name: W. Europe Standard Time, UTC Offset: 3600
2021-08-25 08:27:34.875058(+0200)[14240:18672] INF [LogMon] Logger monitor started
2021-08-25 08:27:35.031259(+0200)[14240:1824] INF ZSATray App Version:
2021-08-25 08:27:35.031259(+0200)[14240:1824] INF ZSATray SVN Revision: 277082
2021-08-25 08:27:35.031259(+0200)[14240:1824] INF COMMERCIAL BINARY
2021-08-25 08:27:35.031259(+0200)[14240:1824] INF Main service already running
2021-08-25 08:27:35.031259(+0200)[14240:1824] INF Custom operation: -shortcut
2021-08-25 08:27:35.031259(+0200)[14240:1824] INF Custom operation is shortcut
2021-08-25 08:27:35.031259(+0200)[14240:1824] ERR RPC exception code:  1722
2021-08-25 08:27:35.031259(+0200)[14240:1824] INF Shortcut operation failed

I found this also to be true and highly irritating. But if I uninstall zscaler client, and re-install an older version, suddenly it works. Unfortunately the newer versions automatically install so after your next reboot it won’t work again.

Is this a feature or a bug? I would very much like this fixed and am not sure if it can be fixed inside a policy or what. Any one have any insight on this?

I’m also having this problem and it’s rendered ZScaler completely unusable. Is there any update on this?

Here are my logs from when I attempt to start ZScaler:

2021-11-11 14:28:38.248602(-0500)[12808:8764] INF [LogMon] Log tag
2021-11-11 14:28:38.249559(-0500)[12808:8764] INF [LogMon] Logger monitor started
2021-11-11 14:28:38.249559(-0500)[12808:17248] INF Timezone: Eastern Standard Time, Offset: -18000, Standard Name: Eastern Standard Time, UTC Offset: -18000
2021-11-11 14:28:38.322310(-0500)[12808:17248] INF ZSATray App Version:
2021-11-11 14:28:38.322310(-0500)[12808:17248] INF ZSATray SVN Revision: 277082
2021-11-11 14:28:38.322310(-0500)[12808:17248] INF COMMERCIAL BINARY
2021-11-11 14:28:38.326316(-0500)[12808:17248] INF Main service already running
2021-11-11 14:28:38.326316(-0500)[12808:17248] INF Custom operation: -shortcut
2021-11-11 14:28:38.326316(-0500)[12808:17248] INF Custom operation is shortcut
2021-11-11 14:28:38.326316(-0500)[12808:17248] ERR RPC exception code:  1722
2021-11-11 14:28:38.326316(-0500)[12808:17248] INF Shortcut operation failed

Today I got zscaler version installed by our IT department.
This version fixed the problem. I can use zscaler again within a RDP session.