Zscaler not showing Private Access Pane


I have a problem, my zscaler app on windows is not showing private access only internet access is showing. ZIA is not using okta, ZPA is using okta to sign in. Does this matter, do advise on how can I solve this.


Matthews Loke

Hi Mathew,
check the service entitlement tab on mobile portal and verify the specific group where the user is part it.

You can have two different IDPs for ZIA and ZPA. But recommended to maintain same IDP for both.

Ramesh M